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Terms And Conditions |
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About Us
Welcome to Kidsoasis, we would like to take this opportunity to introduce you to our company which was launched in the first part of 2003. We are an owner operated franchise site of the highly recommended and successful sazoo.co.uk group. Franchises are available from www.sazookids.co.uk and cater for various packages to suit your current lifestyle.
Our challenge was to produce a product range, which was exciting, mostly unique and competitively priced with a site, which was slick and easy to navigate with clear, simple and secure ordering systems. We hope you enjoy the visit!
As part of our continued growth, kidsoasis (part of the sazoo group) has come about from many years retail experience selling Special Occasion, Fasion and Christening Children’s Clothing for Boys and Girls. Established in 1988 (our stores brands have included Mary's Childrenswear, Kids klub, Misio, sazoo, sazoo.eu and christeningsuit.co.uk) our current retail range consists of over 350 different lines covering boys & girls Partywear, Weddings, Christenings and Holy Communion outfits. A large proportion of the most popular lines we sell are now available within our Internet catalogue for you to browse through at you leisure 24 hours a day, 7 days a week without the worry of those crowds or queues.
Times do change. We all know how precious our time is and also the lack of it. However, we all need to shop and what a better way than in the comfort of your own home. Don't let your location limit where you shop! After all, the Internet provides a worldwide shopping experience. Do come back frequently as our product range changes more often than the weather! Enjoy the experience.
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for some details that we need to be able to satisfy the order.
We accept payment via credit card or PayPal. If you are shopping from outside the United Kingdom place your order and your credit card company will convert the transaction from British Pounds to your own currency.
We accept Visa and Mastercard, solo, delta, maestro and switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information only over the Internet.
Our catalogue changes frequently and sometimes the manufacturers alter the products for various reasons without our consultation. Due to the nature of the products we sell and how they vary in material, texture and colour reproduction both in manufacture and how we produce the photographs which appear on the kidsoasis website all products may differ to a certain degree. Errors and Omissions Excepted.
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Shipping Method
We will Endeavour to ship all UK items by Recorded Delivery (unless you have paid for UK Special Delivery) and all overseas orders by International Airmail. Special Offer items will normally not be sent by recorded delivery due to the reduced price of the items. However, we do obtain proof of posting.
Should you place a shipping note or request which entails the item to be left somewhere or with someone other than with the purchaser, Sazoo will be unable to support in the search for any lost or misplaced parcels and is excluded from the 10 day returns policy. In the unlikely event that a parcel is lost Sazoo will provide you with the tracking number but it is your responsibility to file a claim with Royal Mail.
Orders will be taken from most international customers and will be processed in the normal manner. Although we will try our best to help you minimise import duties and taxes, it is your responsibility and not ours, to pay any import duties and taxes which may be applied to any delivery in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Kidsoasis does not collect duties and taxes on behalf of the desitnation country and cannot predict what your particular charges may be. For parcels outside of Europe and which require a customs declaration we will endeavour to send parcels in plain packaging with no paperwork as not to attract the attention of customs in the delivery country.
PLEASE NOTE: We will not deliver to the following countries - Argentina, Ascension, Barbados, Belarus, Brazil, Burma/Myanmar, Chile, Columbia, Democratic Republic of Congo, Ecuador, Eritrea, Federal Republic of Yugoslavia and Serbia, International Criminal Tribunal for the Former Yugoslavia, Ghana, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kuwait, Latvia, Lebanon and Syria, Liberia, Mexico, Nigeria, North Korea (Democratic People's Republic of Korea), Paraguay, Republic of Guinea, Singapore, Somalia, South Africa, Sudan, Tunisia, Trinidad & Tobago, Uganda, Ukraine, Uzbekistan or Zimbabwe.
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Delivery Schedule
For the UK we will normally send out your order in 2-3 business days via Royal Mail Recorded Delivery. You can select Special Delivery for an extra cost (We post out Monday toThursday only as when you send on Friday there is a £2 surcharge due to Saturday delivery). Its important to know that Special Delivery does not necessarily mean we ship your parcel sooner but once it is sent then it should arrive the next day by 1pm whereas Recorded Delivery does not have a guaranteed slot. International orders are generally sent in the same timescales and should be received in under 10 days. Kidsoasis is reliant upon the courier and cannot be held responsible for any parcels which do not arrive in time for what ever reason including delays in the postal system or adverse weather conditions. During busy spells do order early as times may be increased. If in doubt, you are welcome to call us for advice and up to date information regarding posting and approximate delivery times.
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Back Orders
We will try to complete back orders as soon as possible - normally within 10 days. Email or phone communication will be made regularly to ensure you are aware of all activities.
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Tax Charges
All orders are currently VAT free.
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Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. The software we use is an industryleading brand and has many similar sites running this type of payment gateway.
All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption - if paying directly into our SECURE SERVER - always look for the green padlock. We use a Positive SSL Comodo Certificate. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Once the order is processed and then archived all credit card details are removed for our customers safety and security.
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Guarantee
We guarantee your satisfaction. All of our products come with a 10 day return guarantee from the date of receipt. Most of the products we send out are packaged in a clear cello bag for presentation purposes which can also be used by yourself for gift-wrapping purposes.
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Reaching Us
If you need to reach us you can write to us at Kidsoasis.co.uk, PO Box 5775, Derby DE1 0DJ, England or call us on 0844 415 4866 or from overseas on + 44 1332 336294.
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Privacy Policy
Kidsoasis do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
At kidsoasis your satisfaction is important to us. All items we sell we personally inspect ourselves prior to shipment. We do not sell inferior quality or seconds. Unsoiled items in original packaging / condition (tags also must be attached) may be returned for exchange or refund of purchase price STRICTLY within 10 days of receipt.
All returns which arrive back after the 10 day period or have not provided email confirmation of return will be refused even in exceptional circumstances (extra time may be permitted for overseas customers returning parcels - enquire).
We increased our policy for returns from seven to ten days from receipt in 2009 by customer request and as we order based on what we sell then we feel this is a fair period for you to assess whether the product is satisfactory so please do not ask for any extensions as this significantly affects our stock position and ultimately affects the price you pay so in order for us to be competitive we have to be strict.
Please only return the items (Items signifies all the items which are part of that particular set) which you require refunding or exchanging, as it is not necessary to send the whole parcel.
However, in order for us to be competitive, any parcel returned for exchange and any subsequent returns will be subject to a small handling and posting charge of £3 (taken from your original credit card) for the UK, £7 for Europe and £10 for the rest of the world.
Your packing slip or order number is required to process your return. Shipping and handling fees are not refundable under any circumstances. Kidsoasis cannot be responsible for lost or misdirected returns, so for your protection, prepay and insure all returns and send them to the posting address shown in the contacting us section or the sheet which arrived with your parcel. You cannot use our postage paid stamp.
Ensure you place your own address on the rear of the parcel should it not be delivered to us and returned back to you. We are unable to accept returns on special offer dickie bows, frilly pants, socks and tights. This does not affect your statutory rights as a consumer.
We aim to process refunds within 2-3 working days of parcels being returned to our warehouse but funds can take up to 7-10 days to show back on your card / PayPal account (immediate) depending on the speed of your bank.
Any losses or damage must be reported within 24 hours of receipt.
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